New Casino Terms and Conditions

01 Acceptance of Terms

By accessing the new casino platform, creating an account, making a deposit, or placing a bet, you confirm that you have read these terms and conditions in full and that you agree to be bound by them. These terms form a legally binding agreement between you and new casino.

If you do not agree with any part of these terms, you must not use the new casino platform. Continued use of new casino after any update to these terms constitutes acceptance of the revised terms. New casino recommends that you review these terms periodically to stay informed of any changes.

02 Account Registration and Eligibility

To use new casino, you must register an account. Registration is free and takes under two minutes. When registering, you must provide accurate, complete, and up-to-date information. New casino reserves the right to request documentation to verify the information you provide at any time.

To be eligible to register and use new casino, you must:

• Be at least 18 years of age at the time of registration
• Be accessing new casino from an eligible jurisdiction
• Not be a current employee, contractor, or close family member of a new casino employee
• Not have a previously closed or suspended new casino account
• Be acting on your own behalf and not on behalf of a third party

Each player is permitted to hold one new casino account only. If you already have an account and attempt to register a second one, new casino reserves the right to close both accounts and forfeit any balances held within them. If you have forgotten your login details, use the account recovery option rather than creating a new account.

New casino may require identity verification before processing withdrawals or at any other point during your use of the platform. This is a standard requirement for licensed gaming platforms and is in place to protect players from fraud and to comply with applicable regulations. Verification documents typically include a government-issued photo ID and proof of your payment method.

03 Deposits and Withdrawals

New casino supports deposits and withdrawals via bKash, Nagad, and Rocket. These are the primary payment methods available to players in Bangladesh, and new casino has integrated them to make transactions as fast and straightforward as possible.

Key payment terms at new casino:

• The minimum deposit at new casino is ৳200. There is no maximum deposit limit, though large deposits may trigger additional verification.
• Deposits credit to your new casino balance instantly in most cases. If a deposit does not appear within 15 minutes, contact support with your transaction reference.
• The minimum withdrawal at new casino is ৳500. Withdrawals are processed within 10 minutes of submission during normal operating hours.
• New casino does not charge fees on deposits or withdrawals. Your payment provider may apply their own charges — check with bKash, Nagad, or Rocket directly.
• Withdrawals must be made to the same payment method used for your most recent deposit, unless you contact support to update your payment details.
• New casino will only process withdrawals to accounts registered in your own name. Third-party withdrawals are not permitted under any circumstances.

04 Bonuses and Promotions

New casino offers a range of bonuses and promotions to both new and existing players. All bonuses are subject to the specific terms attached to each offer, as well as the general bonus terms set out here. Where there is a conflict between a specific promotion's terms and these general terms, the specific promotion terms take precedence.

General bonus rules at new casino:

• Bonuses must be claimed within the timeframe stated in the promotion. Expired bonuses cannot be reinstated.
• Wagering requirements must be completed before any bonus-derived winnings can be withdrawn. The wagering requirement for each bonus is stated clearly in the promotion details.
• New casino bonuses are intended for personal recreational use only. Any attempt to exploit bonuses through coordinated betting, arbitrage, or multi-accounting will result in the bonus being voided and the account being reviewed.
• New casino reserves the right to withdraw any bonus offer at any time without prior notice.
• Players who self-exclude or set deposit limits may have their eligibility for certain promotions affected. Contact support for details.
• Free bets and free spins awarded as part of a promotion are subject to the specific terms of that promotion and cannot be exchanged for cash directly.

New casino is committed to transparent bonus terms. If you are ever unsure about the conditions attached to a bonus, contact the support team before claiming it. The team is available 24/7 and will explain the terms clearly before you commit.

05 Betting and Gaming Rules

All bets placed at new casino are subject to the specific rules of the relevant sport, market, or game. These rules are available within the platform for each product. By placing a bet or starting a game session at new casino, you confirm that you understand and accept the applicable rules.

• Bets are final once confirmed. New casino does not accept requests to cancel or amend bets after they have been placed, except where a market is voided due to an event cancellation or other qualifying circumstance.
• New casino reserves the right to void any bet placed on a market that was offered in error, including incorrect odds caused by a technical fault or human error.
• Maximum bet limits apply to certain markets and games. These limits are displayed within the platform and may vary by sport, market, or game type.
• New casino uses certified random number generators for all casino and slot games. The outcomes of these games are not influenced by previous results or by the size of your bet.
• Live betting markets at new casino update in real time. New casino cannot be held responsible for bets placed on markets that have already been settled due to a delay in your internet connection.
• In the event of a dispute regarding a bet outcome, new casino's records will be considered the definitive source. If you believe a result has been recorded incorrectly, contact support within 72 hours of the event settling.

06 Prohibited Conduct

New casino maintains a fair and secure environment for all players. The following conduct is strictly prohibited and will result in account suspension, permanent closure, and potential forfeiture of balances:

• Registering more than one account at new casino
• Providing false or misleading information during registration or verification
• Using software, bots, scripts, or any automated tools to interact with the new casino platform
• Attempting to exploit technical errors, glitches, or vulnerabilities in the platform
• Colluding with other players to gain an unfair advantage in any game or market
• Using new casino for any form of money laundering or financial crime
• Allowing another person to access or use your new casino account
• Claiming bonuses in a manner that new casino determines to be abusive or in bad faith
• Engaging in any conduct that new casino reasonably believes is intended to defraud the platform or other players

07 Account Suspension and Closure

New casino reserves the right to suspend or permanently close any account at its discretion. Reasons for suspension or closure include, but are not limited to, breach of these terms, suspected fraud, failure to complete verification, or a player's own request.

If your new casino account is suspended, you will be notified by email. During a suspension, you will not be able to log in, deposit, withdraw, or place bets. New casino will aim to resolve suspensions as quickly as possible and will contact you if additional information is required.

If you wish to close your new casino account voluntarily, contact the support team. Any remaining balance will be returned to your registered payment method after standard verification checks. Bonus balances that have not met wagering requirements will be forfeited upon account closure.

Players who have self-excluded through new casino's responsible gaming tools may not request account reopening during the self-exclusion period. This restriction is in place to protect players who have chosen to take a break from gambling.

08 Responsible Gaming

New casino is committed to responsible gaming. The platform provides a range of tools to help players stay in control of their gambling activity. These tools are available in your account settings and can be activated at any time.

• Deposit Limits: Set daily, weekly, or monthly deposit limits to control how much you fund your new casino account.
• Loss Limits: Cap the amount you can lose over a defined period. Once the limit is reached, you will not be able to place further bets until the period resets.
• Session Reminders: Set time reminders that notify you how long you have been playing at new casino.
• Cool-Off Period: Take a short break from new casino for a period of your choosing — 24 hours, 7 days, or 30 days.
• Self-Exclusion: Permanently exclude yourself from new casino if you feel your gambling is becoming a problem. Self-exclusion is irreversible for the duration of the exclusion period.

If you are concerned about your gambling habits, new casino encourages you to use these tools and to seek support. Gambling should be an enjoyable activity — if it stops feeling that way, please reach out to our support team or visit the responsible gaming page for further guidance.

09 Privacy and Data

New casino collects and processes personal data in accordance with its Privacy Policy. By registering at new casino, you consent to the collection and use of your data as described in that policy. The Privacy Policy is available at /privacy-policy.

New casino uses your data to operate your account, process payments, verify your identity, provide customer support, and comply with legal obligations. New casino does not sell your personal data to third parties. Data is shared only with service providers who assist in operating the platform, and only to the extent necessary for those services.

New casino uses SSL encryption to protect data transmitted between your device and the platform. Your payment details are handled securely and are not stored in a form that could be accessed by unauthorised parties.

10 Limitation of Liability

New casino provides the platform on an "as available" basis. While new casino makes every effort to ensure the platform is accessible and functioning correctly at all times, new casino cannot guarantee uninterrupted access and will not be liable for losses resulting from platform downtime, technical faults, or interruptions to internet connectivity.

New casino's total liability to any player in connection with their use of the platform shall not exceed the total amount deposited by that player in the 12 months preceding the event giving rise to the claim. New casino is not liable for any indirect, consequential, or punitive losses.

Nothing in these terms limits new casino's liability for fraud, death, or personal injury caused by negligence, or any other liability that cannot be excluded by law.

11 Changes to These Terms

New casino reserves the right to update these terms and conditions at any time. When changes are made, the updated terms will be published on this page with a revised "last updated" date. For significant changes, new casino will notify registered players by email.

Your continued use of new casino after the publication of updated terms constitutes your acceptance of those changes. If you do not agree with the updated terms, you should stop using new casino and contact support to close your account and withdraw any remaining balance.

12 Contact and Support

If you have any questions about these terms and conditions, or about any aspect of your new casino account, the support team is available 24 hours a day, 7 days a week.

• Live Chat: Available directly within the new casino platform — the fastest way to get a response.
• Email: [email protected] — for account queries, verification questions, and formal complaints.

New casino aims to respond to all email queries within 24 hours. Live chat responses are typically within a few minutes. The support team understands the local context for Bangladesh players and will provide clear, helpful answers rather than generic responses.